Generation AI – Terms of Service

Effective Date: 28th October 2025

 

1. Acceptance of Terms

By purchasing, enrolling in, or accessing any Generation AI product, service, or credential, you agree to these Terms of Service and to the Generation AI Privacy Policy. If you do not agree, you must not access or use our services.

 

2. Definitions

• Generation AI, we, us, or our means White Label Systems Limited trading as Generation AI.

• You or Participant means any individual or organisation purchasing or using our products or services.

• Products include all Generation AI programmes, workshops, online courses, digital downloads, subscriptions, and credentials offered through generationai.co.nz or authorised platforms.

 

3. Eligibility and Requirements

3.1       Participation is open to individuals aged 18 years or older who meet the eligibility requirements specified for each programme.

3.2       Certain courses require you to hold specific software or subscriptions (for example, ChatGPT Plus, Pro, Team, or Enterprise). It is your responsibility to ensure these requirements are met prior to commencement.

3.3       Generation AI reserves the right to decline enrolment or participation at its discretion.

 

4. Payment and Pricing

4.1       All prices are in New Zealand dollars (NZD) and exclude GST unless stated otherwise.

4.2       Payment must be received in full before access or participation is granted.

4.3       Subscription and annual credential products, such as the AI Safety Passport, renew automatically unless cancelled in writing before the renewal date.

4.4       Invoices are payable according to the terms stated at purchase. Late or incomplete payment may result in suspension of access.

 

5. Access and Delivery

5.1       Online courses and digital products are delivered via our secure website or approved platforms.

5.2       Workshops and live sessions may be delivered in person or virtually as described in product details.

5.3       Access is licensed for personal or internal organisational use only. You may not share, resell, or otherwise distribute course materials, recordings, or credentials without written consent.

 

6. Intellectual Property

6.1       All course materials, frameworks, videos, templates, and written content remain the intellectual property of Generation AI.

6.2       You receive a non-exclusive, non-transferable licence to use these materials solely for your professional development or internal business use.

6.3       Copying, recording, redistribution, publication, or adaptation of any content without prior written consent is prohibited.

 

7. Refunds and Cancellations

7.1       Digital Products and Online Courses – Refunds are not available once access has been provided or materials downloaded, except where required under the New Zealand Consumer Guarantees Act 1993 if applicable. If technical issues prevent access, you must contact us within 7 days of purchase for resolution.

7.2       Workshops and Programmes – All cancellations must be received in writing.

7.2.1     Cancellations received at least 10 working days before the start date are eligible for a refund less a 15 percent administration fee.

7.2.2     Cancellations within 5 working days are non-refundable but may be transferred to a later session by agreement.

7.2.3     Any requests for transfer are at the discretion of GenerationAI.

7.3       Subscription and Annual Credentials – Renew automatically unless cancelled in writing before the renewal date. Refunds are not available after renewal or once new content access is granted.

7.4       Generation AI Cancellations – If a session or course is postponed or cancelled by Generation AI, we may choose a full refund or transfer to a new date at no additional cost.

7.5       Transfers and Substitutions – You may transfer a booking to another participant within the same organisation by written request at least 3 working days before commencement.

7.6       No-Show Policy – Participants who fail to attend without notice forfeit any entitlement to refund, credit, or transfer.

 

8. Conduct and Participation

8.1       Participants must behave professionally and respectfully at all times.

8.2       Generation AI reserves the right to remove any participant from a session or platform for behaviour deemed inappropriate, disruptive, or in breach of these Terms. No refund will be issued in such cases.

 

9. Credentials and Certification

9.1       Credentials such as the AI Safety Passport are valid for 12 months from completion and must be renewed through the current renewal process to remain active.

9.2       Generation AI may update, modify, or retire credentials to reflect changing standards or technology.

 

10. Limitations and Disclaimers

10.1      All products and services are educational and do not constitute professional, financial, or legal advice.

10.2      Implementation of methods or tools described in training is at your discretion and risk.

10.3      To the fullest extent permitted by law, Generation AI is not liable for direct, indirect, or consequential loss resulting from participation or reliance on course material.

10.4      Where you are acquiring products or services for business purposes, you agree that the Consumer Guarantees Act 1993 does not apply.

10.5     Where the purchase is not made for business purposes, your rights under the Consumer Guarantees Act 1993 remain unaffected.

 

11. Data and Privacy

11.1      Generation AI collects and manages personal information in accordance with the New Zealand Privacy Act 2020.

11.2      Our full Privacy Policy explaining how information is collected, used, and protected is available at www.generationai.co.nz/privacy.

11.3      By purchasing or enrolling, you consent to the handling of your information in accordance with that policy.

 

12.       Termination of Access

12.1      We may suspend or terminate access to products or platforms if you breach these Terms, misuse materials, or fail to make payment.

12.2      Termination does not affect payment obligations or any rights accrued before termination.

 

13. Amendments to Terms

13.1      Generation AI may amend these Terms at any time. The latest version will be published on generationai.co.nz.

13.2      Continued use of our products after publication of an updated version constitutes acceptance of the revised Terms.

 

14. Governing Law

These Terms are governed by the laws of New Zealand. Any disputes will be resolved exclusively in the New Zealand courts.

 

15. Contact Information

For all enquiries about these Terms, cancellations, or refunds, contact:
 

Generation AI
Email: team@generationai.co.nz
Website: www.generationai.co.nz